Will I need a consultant to configure the load balancer for me?

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Download the current and previous administration guides here:

Admin Manual v6.5 (PDF)
Quick Start Guide v6.5 (PDF)
Quick Start Guide VA v6.5 (PDF)
Admin Manual v5.1 (PDF)
Quick Start Guide v5.1 (PDF)

¿Necesitaré un asesor para configurar el balanceador de carga?

No. Simplemente dirija un explorador a la dirección IP predeterminada del balanceador de carga, inicie una sesión y reconfigúrelo.

* Si tiene alguna pregunta, envíe un correo electrónico a support@loadbalancer.org

Case Study (PDF)

Product Overview (PDF)

Paquetes de asistencia de calidad

Todos los productos Loadbalancer.org se basan en el principio de sentido común de que para poder ser un éxito deben ser efectivos y ofrecer una buena relación calidad-precio.

Intentaremos por todos los medios procurar una respuesta a todas las preguntas razonables de asistencia para la instalación. Lo ofreceremos como servicio gratuito durante un plazo de 30 días a partir de la fecha de compra.

Una vez que haya instalado físicamente su dispositivo loadbalancer.org en la red de prueba, deberá tomar algunas decisiones sobre cómo configurar los servidores reales en el clúster. La configuración predeterminada para el dispositivo Loadbalancer.org es el modo de “enrutamiento directo”. Las ventajas que ofrece este modo se explican en la Guía de configuración.

Si tiene alguna pregunta, envíe un correo electrónico a support@loadbalancer.org para obtener una respuesta rápida.

Software & Technical Support options	1 Year	3 Years	5 Years
Technical Support + Maintenance	15%	30%	45%
Next day hardware replacement	25%	50%	75%
Premium 24*7 support	25%	50%	75%
Standard Technical support is 9am-10pm GMT Mon-Fri, Premium Technical support is 24 hours * 7 days a week. The 24 hour call center will log your call with an email to the support center so it is just as quick (if not quicker) to send an email in the first place. Calls and Emails will be dealt with on a first come first served basis. Please try to provide as much detail as possible to facilitate rapid resolution.

Severity Definition	Description	Targeted Response
Priority 1 (Urgent)	Site Down - All network traffic has ceased, causing a critical impact to your business.	1 hour
Priority 2 (High)	Site at risk - Primary unit has failed resulting in no redundancy. Site is at risk of going down.	4 hours
Priority 3 (Medium)	Performance impaired - Network traffic is extremely slow causing significant impact to your business. Performance degraded - Network traffic is partially functional causing some applications to be unreachable.	8 hours
Priority 4 (Low)	General assistance - Questions regarding configurations "how to". Troubleshooting non-critical issue. Enhancement request - Request for product functionality that is currently not part of the current product feature set.	Next Business Day
Loadbalancer.org will endeavor to respond to Urgent and High Priority calls within one and four hours respectively. Understanding that unforeseen events could delay attempts, Loadbalancer.org expects that the majority of Urgent and High calls will be responded to within this service Level, but such the service response times are not guaranteed.